House Rules

Important Notice:

These house rules are binding on every guest staying with us. Please read and follow them carefully to ensure a pleasant and safe stay.

1. Non-Smoking Policy

• All rooms are non-smoking.
• A penalty of ₹10,000 will be charged if you are found smoking in the room.
• All rooms have fire alarms that will trigger immediately if any smoke or fire is detected, causing inconvenience to the entire hotel.

2. Housekeeping

• Daily housekeeping is provided between 10 AM and 5 PM, starting the day after your arrival.
• If you prefer not to have your room cleaned, please inform the reception or turn on the "Do Not Disturb" button.

3. Food Policy

• Outside food/cooking inside the room is not allowed.
• Orders from Swiggy and Zomato are strictly prohibited.
• We do not provide crockery or cutlery for outside food.
• Please use the restaurant or room dining services.
• Use the water kettle only for heating/warming water.
• Do not plug in any electric cooking appliances in any socket, as it may result in extra load on the planned electric circuit and may cause short-circuit & fires.
• Any type of food cannot be cooked in the kettle, and it will spoil the kettle.
• No food item can be cooked inside the hotel rooms.

4. Laundry

• Washing clothes in the room is not allowed.
• Please use our laundry service.
• We provide laundry the next day after you give it to us.

5. Guest Policy

• Visitors are restricted from entering guest rooms.
• You can meet them in the main lobby or restaurant.

6. Guest Belongings

• Guests are responsible for their belongings.
• The management will not be responsible for any loss or damage to guest belongings.
• Please do not leave cash, jewelry, electronics, or any other valuable items in your room.

7. Quiet Hours

• Quiet hours are observed between 9 PM and 9 AM.
• Loud TV or music during these hours is not allowed.
• Music speakers are strictly prohibited.

8. Safety & Security

• Your safety and security come first.
• Any kind of candles or fire cannot be lighted in the room.
• A slightest incident can cause loss/harm to lives.

9. Key Card Policy

• We use electronic RFID key cards, which are limited to one card per room.
• In case you misplace the key card, a new key card can be issued at a deposit of ₹500.
• Please do not try to use your own visiting card or PAN card or any other alternative to switch on the lights, as this may result in destroying the inner machinery of the key card machine and will be liable to an additional fee of ₹3000.

10. Detailed House Rules

• For more detailed house rules, please refer to the leaflet kept in the folder on your table.
• For assistance, contact us at reservations@hotelsarangpalace.com or call +91-141-2281188/2281199/5116465/4018899.