• We are a No smoking 🚬 hotel. If found guilty, fine of 10K shall charged
  • By Making a Booking (Directly / Indirect by third party ) and By Checking in The Hotel, I and My Family Deemed To Understand & Accept & Follow House rules And the Terms And Conditions Mentioned Below Or On Hotel Website And Otherwise.
  • In case of cancellation During Normal Period. The Booking can be Cancelled at No Cost 72 hours Prior To Arrival. If booking is cancelled / modified less than 72 hours of arrival then 100% booking amount will be charged. Kindly a note In case of group (3 Or more Rooms) that during Peak periods / Weekends / Diwali / Literature Festival / Independence Day / Doctors Conference / Christmas / New Year Period (21st December to 3rd January), the booking can be cancelled at no cost 20 days prior to the arrival, after that if Cancelled / Modified, full booking amount will be charged. For Marriage / Bulk / Group Bookings (More than 5 rooms) booking will be Liable to 100% Cancellation Charge once the booking has been made.
  • In Case The Customer Does Not Arrive Till 12 in The Midnight The Booking Will Automatically Released/Cancelled And 100% Booking Amount Will Be Charged.
  • In Case Of Reduction in Room Night/Number of Rooms After The Arrival, The Hotel Will Charge The Complete Booking Amount.
  • Check–in Time is 1 PM hrs & Check out until 1100hrs.Early check in And Late Checkout Will Be Charged as Per Hotel Rate and Will Be Subject to Availability.
  • Valid Identity Proof of all Passengers staying in the hotel (Voter ID/DL/Passport/Aadhar Card/ Visa also in case of foreign National)And Booking confirmation Letter at Check in time is Mandatory for all members ,Failing Which Check in will Be Denied and Hotel Will Not Be Liable to Refund Any Booking Amount. (Pan card is Not Valid ID.)
  • We Reserve the Right to Cancel or Modify Reservations without Being Liable for Any Refund/compensation. Where it Appears that a Customer has Engaged in Fraudulent or inappropriate Activity or Under Other Circumstances Where it Appears That the Reservations Contain or Resulted From a Mistake or Error.
  • The Reservation Made Without any Advance Payment is Liable to be cancelled beforehand Without Prior Information to the Customer.
  • Complete Payment of Booking due Upon Arrival. (To Be Paid at the Of Check in).If Payment is Not Made at Check in Then Booking Will Be Cancelled And Hotel is Not Liable For Any Refund of Advance Paid.

  • Please check our Payment policy for individual and group for more details.

  • In The Rare Case That Due to Unforeseen Circumstances We Cannot Deliver Your Requested Accommodation, You will be offered Alternate Accommodation or a Full Refund and hotel will not be liable for any special/ Indirect compensation/ loss and hotel total liability will be limited to the price of the booking only.
  • All Additional Goods and Services Purchased during Your Stay Must Be Paid in Full On Presentation of invoice at Check-Out. Hotel reserves the right to hold the customer and customer baggage in case the payment is not made.
  • You Are Responsible for any Damage or Loss Caused to Us or Our Property by Your act, Omission, Default or Neglect and You Agree to indemnify Us And to Pay Us on Demand the Amount Reasonably Required to Make Good or Remedy any Such Damage or Loss and Hotel reserves the right to hold the customer and customer baggage in case the payment is not made
  • Our Total Liability to You in any case/ circumstance is Limited to the Price of the Booking only And to the Fullest Extent Permitted by Law All Warranties Are Excluded And in no Circumstances Will hotel be Responsible For any Indirect Or Special Damages or compensation.
  • Hotel is Not Responsible For Any Loss/Damage of Cash/Valuables/Jewellery/Mobile/Laptop/ luggage Or Any Other Misc. Item Of Personal Nature Kept in Room or at Other Place at Hotel During the stay. Also Once Checkout from Hotel, Hotel is Not Liable For Any Belonging Left in The Hotel.) In any case Hotel is not liable For Any claim/ compensation against the same.
  • Utmost Safety is taken to Prepare Hygienic food; However Hotel is not responsible for any Health Issues arising After Consuming the Food in Restaurant/Room Service and Hotel is not liable For Any claim/ compensation against the same.
  • Hotel is Not Liable for Any Damage/Loss of Any Item Given For Laundry. Our Liability is Limited Only To The Price Of Laundry Of Item. Given For Laundry and Hotel is not liable For Any claim/ compensation against the same.
  • Hotel is Not Liable for Failure to Perform To The Extent That Failure is caused by any Factor Beyond our Reasonable control. (Eg. Natural Calamity, Fire, Earthquake, Emergency Breakdown / Maintenance/Misc reasons). Hotel is not responsible For Any Loss/Damage Due To Above and Hotel is not liable For Any claim/ compensation against the same.
  • Hotel is not Liable For Loss/Damage/Accident Occurred Against Taxi Booked From Hotel and Hotel is not liable For Any claim/ compensation against the same.
  • Parking at Owners Risk. Hotel is Not Responsible For any Damage/Theft of vehicle Parked and Hotel is not liable For Any claim/ compensation against the same
  • In Case of Travel Agent Complete (100%) Payment Should Be Cleared in Our Bank Account Before Check in of Guest. If Payment is Not Cleared Before Check in or as per agreed Terms and conditions in writing Then Hotel Reserves The Right To Cancel The Booking Without Any Prior Information and No Amount Will Be Refunded.
  • Please note that a child below 5 years is complimentary, children between 5-7 years will be charged@200 per night without bed, children aged 08 years and older are charged the adult rate.
  • In case of railway station/bus stand/airport pickup request, please be informed that the request remains tentative if not provided the complete information in writing and then reconfirmed by travel desk.
  • Breakfast time is from 7.30 am to 9.30 am, lunch time-1 pm to 3 pm, dinner time 7pm to 10.30 pm. Those who have booked their meals with a hotel can consume their meal according to the above mentioned time. If they are coming after the mentioned time, then the hotel is not responsible to serve them the food. Also no money will be refunded / compensated to guest against food not consumed
  • Early check-in between (6 am-12 noon) and late checkout between ( 11 am-5 pm) are liable to extra charges @1000/- per room on twin sharing basis and are subject to availability. If arriving before 6 am or checking out late after 5 pm then complete day room rent will be charged.
  • All bookings made Directly / Indirectly through third party, Made through telephone, internet or email or from any other source are subject to mentioned terms & conditions below. By making a reservation at a hotel, all these terms and conditions are deemed to be accepted by guests.
  • These Booking Terms Are Governed By Indian Law And You Agree to Submit to the Exclusive Jurisdiction of the Courts (and Appellate Courts) Exercising Jurisdiction in Jaipur (Rajasthan) for any Proceedings in Connection With This Booking.
  • We once again thank you for choosing Hotel Sarang palace as your preferred hotel in Jaipur. We are delighted to have you staying with us. Please do not hesitate to contact us at the following e-mail address reservations@hotelsarangpalace.com, we are always on hand to assist with your enquiry.Should you need any further information, please feel free to contact us at :91-0141-2281188/2281199/5116465/4018899.

House Rules

BELOW HOUSE RULES BINDING EACH AND EVERY GUEST

1. *Non-Smoking Policy:* all rooms are non-smoking. A penalty of ₹10,000 will be charged if you are found smoking in the room. All the rooms have Fire- alarms and they will immediately trigger if any Fine/ Smokes is detected and will cause inconvenience to entire Hotel.

2. *Housekeeping:* Daily housekeeping is provided between 10 AM and 5 PM, starting the day after your arrival. If you prefer not to have your room cleaned, please inform the reception or turn on the "Do Not Disturb" button.

3. *Food Policy:* Outside food/ Cooking inside room is not allowed. Orders from Swiggy and Zomato are strictly prohibited. We do not provide crockery or cutlery for outside food. Please use the restaurant or room dining services. Use the water kettle only for heating / Warming water. Do not plugin any electric cooking appliances in any socket. It may result in extra load on planned electric circuit and may cause short-circuit & fires. Any type of food can’t be cooked in kettle and it will spoil kettle. No food item can be cooked inside the hotel rooms. All rooms have fire- Alarms and any smoke/ fire will trigger the alarms immediately.

4. *Laundry:* Washing clothes in the room is not allowed. Please use our laundry service. We provide Laundry next day of your giving to us.

5. *Guest Policy:* Visitors are restricted from entering guest rooms. You can meet them in the main lobby or restaurant.

6. *Guest Belongings:* Guests are responsible for their belongings. The management will not be responsible for any loss or damage to guest belongings. Please do not leave cash, jewellery, electronics, or any other valuable items in your room.

7. *Quiet Hours:* Quiet hours are observed between 9 PM and 9 AM. Loud TV or music during these hours is not allowed. Music speakers are strictly prohibited.

8. * Safety & Security: * your safety & security comes first. Any kind of candles, fire can’t be lighted in room. A slightest incident can cause loss/harm to lives. All the above house rules are binding on every staying guest. Do not plugin any electric cooking appliances in any socket. It may result in extra load on planned electric circuit and may cause short-circuit & fires.

9. We use electronic RFID key cards which is limited to one card per room. In case you misplace the key card the new key card can be issued at a deposit of 500. Please do not try to use your own visiting card or PAN card or any other alternative to switch on the lights. This may result in destroying the inner machinery of the key card machine and will be liable to an additional fee of 3000.

10. *Detailed House Rules:* For more detailed house rules, please refer to the leaflet kept in the folder on your table.

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